Privacy Policy

1. Introduction

Helix Crawl ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform, API, and related services.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and password when you register
• Billing information: Payment details processed securely through our payment provider
• Usage data: API call logs, request metadata, credit consumption, and feature usage
• Device information: Browser type, IP address, and operating system for security and analytics
• Communications: Messages you send to our support team

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process payments and manage your subscription
• To send transactional emails (account verification, billing, security alerts)
• To monitor and prevent abuse, fraud, and security threats
• To analyze usage patterns and improve performance
• To respond to support requests and communicate updates

4. Data Retention

We retain your account data for as long as your account is active. API request logs are retained for 30 days by default. Crawled content is not stored beyond your configured retention period. You may request deletion of your data at any time.

5. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, and regular security audits. Access to personal data is restricted to authorized personnel on a need-to-know basis.

6. Third-Party Services

We use trusted third-party services for payment processing, analytics, and infrastructure hosting. These providers are contractually obligated to protect your data and only process it as instructed by us.

7. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format
• Withdraw consent at any time

9. International Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place, including standard contractual clauses, to protect your data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at support@helixcrawl.com.